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Customer Service/International Shipping Representative

Summary

The Customer Service/International Shipping Representative (CSR) is responsible for providing non- technical information to our customers on a day to day basis. The CSR will handle both domestic and international customers, as well as the associated QualiChem Sales Engineers within their assigned territories.

Essential Duties & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Regular and dependable attendance is an essential function for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

  • Enter sales orders for assigned territory
  • Provide non-technical support to customers and Sales Engineers
    • Updates on existing orders
    • International & Domestic Logistics support
    • Pricing information, when available
  • Assist in the resolution of product and service issues

Qualifications

  • Multi-tasking capability
  • Good organization skills
  • Good written and oral communication skills
  • Team player
  • Detail oriented
  • Problem solving
  • Basic computer Skills
  • Basic office equipment skills
  • Knowledge of MS Windows and MS Office Applications

Education and/or Experience

Associates degree and at least 2 years of international shipping/customer service experience; or equal combination of education and experience.

General Information

Monday – Friday 8am – 5pm

1-hour lunch

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands for picking, pinching, typing or otherwise working. Specific vision abilities required by this job include close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer and extensive reading;

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is low to moderate.

QualiChem is an Equal Employment Opportunity Employer meaning that we make all decisions concerning the terms and conditions of employment, from hiring to firing, to the services and benefits we provide, on a non-discriminatory basis. All such decisions are made without regard to an individual’s race, color, creed, religion, age, sex/gender, national origin, disability, genetic profile or any other status protected by federal and applicable Virginia law.

If you are interested please use this link to forward your resume for consideration